Just One Penny…

August 11, 2018

If you cheat customers each day of one penny it will profit you greatly down through the course of your business. Today I was cheated of one. Just one penny. The clerk behind the counter had already finished my transaction and was counting down his cash drawer as I stood there waiting for my two cents of change and my receipt. I realized he wasn’t planning on giving the change back when he proceeded to count out  bills that signified he was closing his drawer for the shift. I  know this because many years ago I too, worked retail and had done the same thing once my shift was over. My REAL intention was to give the two pennies to the container that has become standard in many stores, you know the one that holds extra pennies for someone who fails to have one or more to complete a transaction. Most folks don’t mind tossing in to help out a fellow shopper but what I do mind is when the businesses try to keep the change for their cash drawers. Perhaps at the end of the day they do scoop out the generosity of the shopper’s who leave them to be used by other patrons, but I’ve never seen this happen so my thoughts are that they silently sit in their plastic container until they are handpicked by or for the customer to become part of the business profit. This is not the first time this has happened to me. It IS the first time I’ve written about it. I had this feeling in the pit of my stomach when he said , “Oh!” , and proceeded to stop counting bills and hand me a receipt and ONE penny. My main reason for standing there silently was twofold, surprise from the blatant act of not receiving my change and also wanting my receipt as I had paid for a bag of ice and since it was outside the store, wanted  proof of  purchase. After he shortchanged me I tossed the penny into the container, took my receipt, walked outside and retrieved the ice. When I reached home it was in my mind of how all those pennies added up to good deeds to shoppers and also dishonesty within the businesses that assume they can keep them when it’s “only one or two, and  most people don’t want them”.  Some people do. If you think this is petty, then for you it is. Just remember however, a small leak can cost a lot of money on a water bill at the end of the month.  Businesses who take pennies without the customer directly saying keep them are stealing.

 My two cents in more ways than one.

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